The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The breakfast spread was fantastic, featuring a wide selection of fresh vegetables and fruits that made each morning good.” view full review
Comfortable Rooms
“My room was impeccably clean and spacious, with comfortable beds that ensured a restful night's sleep.” view full review
Relaxing Bath
“The bathroom was impressive, complete with a clean bathtub and a quick-heating shower that offered excellent water pressure for a refreshing rinse.” view full review
Kids' Playground!
“The joyful playroom next to the restaurant was a great feature, allowing my kids to play while I enjoyed a peaceful meal.” view full review
Gertrude-Froehlich-Sandner-Strasse 3/2 By Vienna Central Station
IKI
340 m
Am Belvedere 1 1100 Vienna
Restaurant Boehmerwald
290 m
Argentinierstrasse 66
Cohen's smartfood
240 m
Am Hauptbahnhof 1 Ebene -1
Hotel Prinz Eugen
350 m
Wiedner Guertel 14
Al Banco
360 m
Am Belvedere 1
Dean&David
360 m
Am Belvedere 1 Erste Campus
Kurkonditorei Oberlaa
330 m
Am Hauptbahnhof 1 in BahnhofCity Wien Hauptbahnhof
Biondi & Biondi
410 m
Wiedner Guertel 12
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
comfortable rooms
tasty breakfast
lack of assistance
limited vegetarian options
7.8/10
Very good
Rooms
7.7
Location
8.7
Service
7.6
Dining
7.1
Guest reviews
7.8/10
based on 25 reviews
8.6
8.6/10 based on 6761 reviews
Walter
United Kingdom,
April
2024
7.8/10
The hotel offers fully equipped rooms with very good and tasty breakfast in a big comfortable lounge, just 3 metro stops away from the city center. The only downside was that the room was a little small for a family of four without an extra bed at the price offered.
Rooms
8.0
The rooms were equipped with everything necessary and the breakfast in the big lounge was very tasty and comfortable, although a bit small for four people without an extra bed at the price for our family.
Service
7.0
The staff was polite and accommodating, although we noticed our son struggling to clean tables on time and replenish clean glasses.
Location
9.0
The location is perfect, super easy to access the train station across the road with convenient connections to the city center and the airport. It's just outside the Main Railway Station, ideal for travelers on the go.
Dining
7.0
The dining options were delicious with good quality, but we found limited vegan choices in the menu.
Facilities
8.0
The hotel offers various amenities including room service, dry cleaning, housekeeping, and tours/ticket assistance.
Alice
United States,
April
2024
7.8/10
The hotel is conveniently located right outside the main train station, making it very convenient for travelers. The rooms are clean and modern with a decent size, although they can feel a bit stuffy at times. The service is friendly and helpful, but not as consistent as expected compared to other Novotel locations. The dining options are satisfying, but more variety for kids with allergies would be appreciated. Overall, the hotel offers good value for money with its excellent location close to transport stations.
Rooms
8.0
The rooms are very clean and modern but can feel a bit stuffy.
Service
7.0
The staff is friendly and welcoming but not as consistent as in other Novotel hotels.
Location
9.0
The hotel's location right outside the main train station is excellent and very convenient for travelers.
Dining
8.0
The dining options are satisfying, but more variety for special dietary needs would be a bonus.
Facilities
7.0
The hotel offers essential facilities for a comfortable stay at a good value for money.
Liam
United Kingdom,
April
2024
7.4/10
The hotel is super convenient, located right by the Main Station making it easy to access anywhere in Vienna. The rooms, despite being a bit tight for a family with kids, feature an enormous TV even before paying, which is a nice touch. The service is friendly and helpful, although there were some instances of staff entering without knocking. The dining experience was slightly lacking in variety despite the manager's attentiveness. Overall, a comfortable stay with a prime location.
Rooms
8.0
The rooms are a bit tight for a family with 2 kids, but they have an enormous TV even before paying.
Service
7.0
The service was friendly and helpful, although there were some instances of staff entering without knocking.
Location
9.0
The hotel's location next to the Main Station is a big plus, making it easy to access everywhere in Vienna.
Dining
6.0
The dining experience was lacking in variety, but the manager was attentive to feedback.
Facilities
7.0
The hotel offers standard facilities for a comfortable stay.
Ben
United Kingdom,
March
2024
8.2/10
I had a cozy and comfy stay with lots of natural light in the rooms, although it was a bit tight. The crisp sheets and luxurious touches added a nice touch to my experience. The service was incredibly friendly, especially on December 30th, but they didn't fix the temperature issue as requested. The location was perfect for me, being close to the main city center and right by the train station, making it super convenient for my travel needs. The dining was top-notch, except for some seating issues that could be easily fixed to enhance the experience. Overall, a great value for the money spent.
Rooms
8.0
The rooms were comfy and nice with lots of natural light, though a bit of a squeeze.
Service
7.0
The service was extremely nice, especially on the 30th of December, but unfortunately, they refused to fix the temperature issue.
Location
9.0
The location was excellent, near the train station and perfect for someone like me who relies on public transport when traveling.
Dining
9.0
The dining experience was excellent, with a wide range of food choices, but there were some minor improvements that could be made to enhance the guest experience.
Facilities
8.0
The facilities were great, especially with everything one needs close by.
Richard
United Kingdom,
March
2024
7.4/10
Arriving at the hotel between 2 and 2:30, I found the rooms to be comfortable but smaller than expected for two adults and two kids, despite upgrading. The breakfast readiness was a bit concerning, but the staff was overall friendly and helpful. The location was convenient for travelers in transit, being close to the main train station and local transit, yet with some drawbacks. Dining was satisfactory and busy, with accommodative staff near the central train station and tram line.
Rooms
7.0
The rooms, though comfortable, were smaller than anticipated for two adults and two kids, even after upgrading. The delayed readiness upon arrival was a bit disappointing, especially regarding breakfast.
Service
8.0
The service staff were friendly, ready to assist in various situations, and helpful overall. However, the frequent knocking on the room door starting at 9 a.m. was a notable inconvenience.
Location
7.0
The location was very convenient for travelers in between destinations, offering close proximity to the main train station and local transit for easy access to popular locations. However, it had some disadvantages that were noticeable, including being right outside the Central Station.
Dining
7.0
The dining experience was satisfactory, with some busyness, but enough to meet our needs. The staff was accommodating in arranging two rooms next to each other, near the central train station and tram line.
Facilities
8.0
The hotel offered various facilities such as room service, dry cleaning, housekeeping, a welcome drink, pet amenities, and tours/ticket assistance.
Ethel
United Kingdom,
February
2024
8.2/10
The hotel provides comfortable rooms with a convenient location near the restaurant for easy access while parents relax. Although the room design may suit a disabled person better, being situated near the restaurant is a plus. The service is top-notch, with thoughtful gestures like arranging my kid's toys. The location is excellent, just across the main train station, providing easy access to public transportation. Dining options offer a variety of choices, but prices can be a bit high for some items.
Rooms
8.0
The rooms, despite being rather old, are very comfortable and strategically located near the restaurant for added convenience.
Service
9.0
The service was exceptional, with helpful, kind, and welcoming staff who went the extra mile to make our stay enjoyable.
Location
9.0
The location is perfect, just across the main train station with easy access to public transportation and nearby traditional restaurants.
Dining
8.0
The dining experience is excellent with plenty of choices, though some menu items may be on the pricier side.
Facilities
7.0
The hotel provides a variety of facilities for convenience and comfort during your stay.
Jane
United Kingdom,
February
2024
7.8/10
My stay at the hotel was overall pleasant. The rooms were set up nicely for travel, making it convenient to move around and store our suitcases. However, the room felt quite hot despite the air conditioning being on. The bed was comfortable, the bathroom was spacious, and the walk-in shower was a nice touch.
Rooms
8.0
The rooms were set up nicely for travel, with a comfortable bed, big bathroom, and nice walk-in shower.
Service
7.0
The staff were exceptionally helpful and friendly, but seemed overwhelmed during the weekend breakfast rush, leading to missing cutlery and some food items. They were hardworking, managing multiple tasks to ensure guest satisfaction.
Location
9.0
The hotel's location was excellent, being conveniently next to the Hauptbahnhof and very close to the metro station, offering easy access to public transport and key areas like Stephansplatz.
Dining
7.0
The dining experience was pleasant overall, with a good variety of food options. However, some items were lukewarm, which was a bit disappointing. The staff were receptive to feedback for improvement.
Facilities
8.0
The facilities were modern and clean, offering a range of services like room service, dry cleaning, housekeeping, and more.
Ben
United Kingdom,
December
2023
8.4/10
I had a lovely stay at the hotel, with clean and comfortable rooms offering an amazing view over the city. The location was fantastic, just a minute's walk from the Weihn bahnhof, making it super convenient for exploring Vienna. The service was helpful, and the dining experience was excellent. However, there were a few minor issues that affected my overall experience.
Rooms
9.0
The rooms were clean and comfortable with fluorescent lighting, offering an amazing view over the entire city. I appreciated the heating system regulation available in the room.
Service
8.0
The service was quite helpful, with the staff advising on food options and being accommodating to requests. They were also efficient in serving drinks even on a Sunday.
Location
10.0
The hotel's location is superb, just a minute's walk from the Wien bahnhof, providing easy access to the metro and transportation to the airport. Despite being near the main station, the commute was convenient and made my stay hassle-free.
Dining
8.0
The dining experience was excellent with a variety of breakfast options including bacon, scrambled eggs, and an abundance of fruits, meats, and pastries. The only drawback was the limited seating positions at the tables.
Facilities
7.0
The facilities were adequate, with homemade marmalade adding a nice touch to the dining experience.
David
United Kingdom,
December
2023
7.8/10
The hotel offers a decent stay with some room for improvement. The rooms are set up nicely for travel but may feel small for longer stays. The service is exceptionally friendly and accommodating. The location is convenient for public transport but comes with some disadvantages. The dining experience is nice overall with a good variety, yet improvements could be made for hotter food. The hotel's facilities are modern and clean.
Rooms
7.0
The rooms, though set up nicely for travel, might feel cramped for longer stays, especially for a corner room.
Service
9.0
The service was exceptional, with friendly and accommodating staff ready to assist with various needs.
Location
8.0
The hotel's location offers easy access to public transport, making it convenient for getting around, although some drawbacks are noted regarding certain attractions.
Dining
7.0
The dining options are nice and delicious with a good selection, yet some dishes were not served at optimal temperatures.
Facilities
8.0
The hotel provides modern and clean facilities that meet basic traveler needs.
Sara
United States,
December
2023
7.6/10
I had a wonderful stay at the hotel. The rooms were spacious with a fantastic view. The breakfast was great for children and it was convenient to move around with plenty of space to keep our suitcases out of the way. However, the breakfast options for vegetarians were limited, and the weekend morning rush left the staff a bit overwhelmed.
Rooms
8.0
The rooms were spacious and had a fantastic view. It was easy to move around and keep our suitcases along the walls without feeling crowded.
Service
7.0
The staff was helpful and friendly, although they were a bit overwhelmed during the busy weekend breakfast. It was nice to be advised that the hash browns were freshly made and not frozen.
Location
9.0
The hotel is conveniently located just outside the Central Station, with easy access to transportation and services. However, the construction site nearby was a minor downside.
Dining
6.0
The breakfast had a variety of options, including bacon, pastries, and fruits, but lacked choices for vegetarians. The bacon and Kaiser rolls were enjoyable.
Facilities
8.0
The hotel had good facilities, including a well-equipped dining area for breakfast and homemade pastries. The price for a full-night stay was reasonable given the amenities provided.
Robin
United Kingdom,
November
2023
7.8/10
The hotel offers comfortable rooms with all necessary amenities and a very good tasty breakfast in a big, comfortable lounge. It's conveniently located just 3 stops away from the city center by metro. The only downside is that the rooms could be a little bigger.
Rooms
8.0
The rooms were comfortable, very clean, and maintained a nice cool temperature despite the outdoor heat. They were a bit small but still cozy.
Service
7.0
The staff was really friendly and ready to help in various situations, but failed to inform me upfront about reserving the total amount using my credit card.
Location
9.0
The location is perfect, close to the metro station, making it ideal for easy access to transportation and nearby services, markets, and restaurants.
Dining
7.0
The dining experience had a great variety, but some found it expensive at 21 EUR. Overall, the dishes were simple but satisfying.
Facilities
8.0
The hotel offers various facilities including room service, dry cleaning, housekeeping, welcome drink, pet amenities, and tours/ticket assistance.
Walter
United Kingdom,
November
2023
7.6/10
The hotel offers comfortable rooms especially situated near the restaurant for convenience. The phenomenal bathroom and tasty breakfast in a big lounge add to the experience, just 3 stops by metro to the city center. However, there are shortcomings compared to Novotel in other locations such as lack of assistance for certain requests and limited vegetarian options at dining.
Rooms
8.0
The rooms are fully equipped and comfortable for both parents and kids.
Service
7.0
The service meets most requests with the room size and cleanliness being excellent. However, there are inconsistencies compared to service standards in other Novotel establishments.
Location
9.0
The location is very convenient, just across the main train station with easy access to public transportation and nearby amenities.
Dining
6.0
The dining experience lacks vegetarian options and could be more accommodating. However, the breakfast is satisfying.
Facilities
8.0
The hotel offers a range of facilities including room service, dry cleaning, and housekeeping.
comfortable rooms
lack of assistance
Robert
United States,
November
2023
7.4/10
My stay at the hotel had its ups and downs. The room had some issues with the bathroom door and WiFi connection, but it offered a great location close to the train station and many amenities nearby. The dining experience was good but a bit expensive. The service was helpful but not exceptional.
Rooms
7.0
The room had some issues with the bathroom door and WiFi connection. It was situated above my room with tower cranes in view. However, the location was convenient for travelers looking for a stop-over.
Service
7.0
The staff helped us with coordinating replacement luggage and other services, but they did not actively assist with a theft incident. They were generally helpful, although not up to the standard of other Novotel locations.
Location
8.0
The hotel is just outside the Main Railway Station, making it a busy but convenient spot with easy access to transportation and nearby amenities.
Dining
8.0
The dining experience was better than other hotels in Vienna, offering satisfying options though at a higher cost. The Spanish food was a highlight.
Facilities
7.0
The facilities were adequate, with amenities and conveniences available for guests.
convenient location
issues with room
Ian
United Kingdom,
October
2023
7.6/10
The hotel is incredibly convenient, particularly for travelers using public transportation, and offers a lovely view over the city. The rooms, though warm and bright, feel tight for families. The staff were welcoming and even provided a complimentary upgrade to a beautiful room. The dining options cater to varied tastes but are not exceptional. Its location right across from the train station ensures easy accessibility, especially for families with kids.
Rooms
7.0
The rooms, despite not offering one-use slippers, were warm and bright.
Service
9.0
The staff made up for the slight delays with their friendly service, offering a complimentary room upgrade.
Location
8.0
The hotel's location is superb right across from the train station, perfect for travelers using public transportation and families with kids.
Dining
6.0
The dining options, while catering to various preferences, are not outstanding.
Facilities
8.0
The hotel provides a range of facilities to ensure a comfortable stay.
Convenient Location
Tight Rooms for Families
Trevor
United Kingdom,
October
2023
7.8/10
The hotel is conveniently located across the road from the main Railway Station, making it superb for travelers in between destinations. The rooms, though cozy for a family of four, are warm and bright. The service was friendly overall with generous complimentary upgrades, yet the early room entries were slightly inconvenient. Dining had a good variety but was busy at times. The hotel offers a great location with easy access to transport links, yet the dining experience and room space could be improved.
Rooms
7.0
The rooms, though small for 2 adults and 2 kids, were warm and bright, designed by trendy interior designers.
Service
8.0
The staff were friendly and accommodating, offering complimentary upgrades and guidance, but the early room entries were a slight nuisance.
Location
9.0
The hotel's location across the road from the main Railway Station was superb, providing easy access to transport for travelers. The view of the city added to the experience.
Dining
7.0
Dining had a good variety, albeit a bit busy at times. The location made up for any minor inconveniences.
Facilities
8.0
The hotel offers standard facilities for a comfortable stay.
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